Support Policy


We will do our best to assist you with any issues & bugs of our products as soon as possible. Regretfully we cannot provide support for customisations or 3rd party plugins. Please make sure to fully read our support policy.

This forum is running to support possible bug fixes and installation problems that may arise with our softwares. Help with theme modifications or template customisations is beyond the scope of this free service and are not part of the purchase package.

We are defining customisations all the variations that are not part of the preset options of the admin panels and any HTML, PHP, JavaScript and CSS files modifications which will alter the native look and functionalities of our products.

We understand that the line between what it can be considered support and customization is pretty fine but since offering free help in that way it’s such a time consuming matter we need to set a limit to that, since many times customers have abused of your disponibility. We must focus on bug fixing and extend our products more then doing customisations.

Demo sites are up to show the potential customers of all the possibilities that are achievable with our themes. To avoid misunderstanding we are suggesting to always check with us in case other possibility are questioned and not fully explained with the demo site.